From: David Lynch <dnl1960 at yahoo.com>
Date: February 4, 2022 at 6:06:40 PM EST
To: "Daniels, Gary"
Subject:Memory Maker?

Gary,

The increase in physical violence at Disney is extremely concerning.
People are starting to show stress fractures. A warning sign that the Magic is fading.

People get on edge when they feel they are being taken advantage of. Add alcohol, and you have created a volatile environment.
Guest Tackled and Hit as Intense Brawl Breaks Out at Disney World - Inside the Magic

Thus with great disappointment in Disney's upper management, I need to cancel my two reservations 23329529 and 23329107.

What precipitated my decision to cancel this family trip is due to the extreme loss of benefits at Disney resorts and parks combined with the increase in physical violence at Disney parks.

Over my lifetime, my family and I have invested roughly $100,000 in Disney via the resorts and parks.

Disney World used to be a magical place where guests could feel that the value received was greater than the financial cost, but the current climate at Disney has created an environment that has people physically fighting.

We as guests are being nickel and dimmed to death, being forced into park reservation systems, and steered towards the MyDisney app for everything including the cash cow Genie +.

Before every Disney trip I build a spreadsheet to map out the cost. The 2022 spreadsheet shows such a tremendous price increase combined with such an extreme loss of benefits, I can no longer justify a Disney vacation.

Typically, I stay at the Contemporary or Animal Kingdom, but the prices have elevated to a level that All Star Sports is about what I would have paid for a stay in Garden level room at the Contemporary in 2019.

This drop from deluxe resort to value resort has me losing a tremendous amount of benefits. This years Disney All Stars Sports room discount is up to $500. For me to qualify, I must reserve a preferred room because the standard rooms in the promotion are gone.

So for me to get the $500, I would have to upgrade our rooms, and after the discount is applied, I would owe you $200 more per room. Disney forcing me into a room upgrade to get a discount at an increased cost is not something I will do.

I understand that the pandemic has caused operational difficulties, but the decay of benefits has been going on for several years before 2020. This slow erosion is difficult to watch.

The accelerated loss of benefits has the appearance that Disney is trying to get the customers to pay for the financial losses due to the pandemic.

I am deeply saddened that I will miss the 50th anniversary, but I am not willing to support Disney's upper management in there seemingly intentional destruction of Disney's magic.

My grand children are very disappointed that we would not be able to have lunch at the Beast's Castle. The overly priced meal is too eclectic for our tastes, and for this same reason we will not visit Space 220 or my most favorite go to on each trip California Grille.

The exorbitant price increases cater to the rich and have me thinking that I will never be able to afford to visit a Disney park again.  My Disney bubble has burst.

In 2024, I will look at Disney again, but the current trends of more money with less benefits. Tron and Guardians will not be enough to bring me back. Universal is poised to dethrone Disney.

What brings me to you:

I wanted to make sure that someone in Disney management was made aware that Disney is losing a devoted Disney family.

Also, I have a memory maker that will be in limbo unless a manager approves the refund. I paid for it years ago, but never had to use it because on my last two family trips a memory maker was compensation for reservation issues.

Will you can credit my account for the memory maker?

Thank you,
David Lynch