From: David Lynch <dnl1960 at yahoo.com>
To: "custdlrservices at subaru.com" <custdlrservices at subaru.com>
Sent: Tuesday, March 1, 2022, 04:06:12 PM EST
Subject: RE: Fw: [Case # 220217-61241]
Thank you for responding.
I could go to other subaru dealers, but they did not give me the extremely
negative service experience and atrocious trade-in offer, so they would
have less incentive than Subaru of Gwinnett to make things right.
My email to subaru of Gwinnett has gone unanswered, so I walk away with a
never again subaru, never again subaru montra etched in my brain.
Thanks again,
David
On Tue, Mar 1, 2022 at 2:53 PM, custdlrservices
<custdlrservices at subaru.com> wrote:
Hi, David.
Confirming that your previous email has been received. Thank You. I think
I understand the gist of what you were communicating. Once again, I
apologize for the technical concerns that you are experiencing.
If Subaru of Gwinnett has not yet responded to your email, they may be as
overwhelmed in sales inquiries as we are with service inquiries. You
may consider visiting their showroom and speaking with someone. And
perhaps it is a good idea to also give some other Subaru retailers the
opportunity to earn your business, as well.
Wishing you the best,
John Justice
Subaru Customer Advocacy.
------------------- Original Message -------------------
From: David Lynch <dnl1960 at yahoo.com>;
Received: Mon Feb 28 2022 13:00:20 GMT-0500 (Eastern Standard Time)
To: custdlrservices at subaru.com <custdlrservices at subaru.com>;
Subject: Fw: [Case # 220217-61241]
CAUTION: This email has originated from outside of SOA. Do not click on
links or open attachments unless you recognize the sender and know the
content is safe.
John,
I did not receive a confirmation email that you received my below email.
I have not received word one from subaru of gwinnett.
David
----- Forwarded Message -----
From: "David Lynch" <dnl1960 at yahoo.com>
To: "custdlrservices at subaru.com" <custdlrservices at subaru.com>
Cc:
Sent: Thu, Feb 24, 2022 at 8:07 PM
Subject: [Case # 220217-61241]
John,
I did receive the $1500 certificate towards the purchase of a new Subaru.
Thank you.
A status update on the patch, my infotainment system is having
issues with playback from the USB, and has developed a new condition. When
I turn the car off, the music used to continue to play, and now when I
turn the car off the
Below is the email that I sent to Subaru of Gwinnett on Sunday that to
this moment has gone unanswered.
----- Forwarded Message -----
From: David Lynch <dnl1960 at yahoo.com>
To: mbuckles at subaruofgwinnett.com <mbuckles at
subaruofgwinnett.com>
Cc: jkessler at subaruofgwinnett.com <jkessler at
subaruofgwinnett.com>; lwillhite at subaruofgwinnett.com <lwillhite
at subaruofgwinnett.com>; hhoffman at subaruofgwinnett.com <hhoffman
at subaruofgwinnett.com>
Sent: Sunday, February 20, 2022, 12:33:45 PM EST
Subject: Re: Subaru Outback
Matthew,
I am appalled that Subaru of Gwinnett would present a sales offer that
contained a grossly under market value for my outback.
I was already upset with the incompetence of your service department, but
when you advised me that my car was worth 28k and you would sell it for a
2k profit off my misery, I included your sales department in my complaint
against your service department with Subaru of America.
After seeing that your website has a 2022 outback listed at the middle of
the KBB's market trade-in value, I looked to see what KBB values my
car.
Using your dealership's middle of the KBB's market trade-in value for my
car, your offer should have been a no cost to me swap, and you still would
make 2k off of my misery.
Attached are screenshots of my car's KBB value, your 2022 outback's KBB
value both based off the vin numbers, and your websites listing that uses
the KBB value as a selling point.
I have been in contact with management at Subaru of America, and I have
made them are fully aware of your dealership's incompetence regarding
service and your atrocious attempt to steal 7k from me.
The only salvation for this situation is a no cost to me swap for the
outback you quoted me.
Subaru of America and I await your answer.
I did make Subaru of America aware that I witnessed Lance go over an above
by offering a free window tint to a woman with a scratch on her driver's
door glass that he could not see.
This was just before you made me the money grab offer, I told you that I
personally complimented Lance for providing customer service at a level
that I heard about and originally led me to my purchase of a Subaru.
Yet, you take advantage of me. Shame Subaru, Shame.
David Noel Lynch
On Saturday, February 19, 2022, 08:49:46 AM EST, mbuckles at
subaruofgwinnett.com <mbuckles at subaruofgwinnett.com> wrote:
Good morning David,
Give me a call at whenever you have some time to chat. Thankyou.
-----Original Message-----
From: "David Lynch" <dnl1960 at yahoo.com>
Sent: Thursday, February 17, 2022 10:50am
To: "mbuckles at subaruofgwinnett.com" <mbuckles at
subaruofgwinnett.com>
Subject: Re: Subaru Outback
Matthew,
The outback has exhibited a concerning behavior.
Before the update, the rear collision warning sounded a few times. Each
alert was accurate including once where a person was standing to the left
behind my car.
The rear camera showed a glare from the sun. The system worked.
After the update, I have had two phantom back up alerts.
I was backing out of a parking space in a publix parking lot where there
was nothing behind me.
The system was convinced there was something behind me, so I got out and
looked. Nothing was there.
Not good.
I appreciate you giving me the quote yesterday, but it has not sat well
with me. After watching the service manager bend over backwards, I
got my hopes up that Subaru of Gwinnett would not try to profit $5,500
from my misery.
Later,
David
On Wednesday, February 16, 2022, 11:29:45 AM EST, mbuckles at
subaruofgwinnett.com <mbuckles at subaruofgwinnett.com> wrote:
Good morning David,
My name is Matthew and I am a certified specialist here at Subaru of
Gwinnett. I am reaching out about your Outback and the email you sent
Jennifer. If possible can we set a time to speak on the phone about your
Outback and also what you would like to do. You can reach me at
470-899-2776. Thank you and look forward to talking to you soon.
Sincerely,
Matthew Buckles
Product Specialist
(470) 899-2776 (Cell)
(678) 475-3500 (Dealership)
mbuckles at subaruofgwinnett.com
Subaru of Gwinnett
2920 Satellite Blvd
Duluth, GA 30096